CITY OF LOS ANGELES COMPLETES SUCCESSFUL 311 WEEK
March 16, 2023
LOS ANGELES, CA –The City of Los Angeles completed a weeklong campaign leading up to National 311 Day, which took place on Saturday, March 11, to encourage Angelenos to increase their use of the 311 system in making service requests.
During the week of March 6-10, more than 26,500 service requests were made using 311 either by phone, e-mail or the MyLA311 app with more than 1,600 service requests for pothole repairs made due to the storms. Overall, during that week, the top five categories highlighted last week exceeded the one week average from January and February (graffiti removal, bulky item pick ups, pothole repair, street light outages, and street sweeping schedules).
As part of the week, City Council offices were invited to participate in a friendly challenge to generate the highest percentage increase in service requests from their constituents. Council District 2 was the winner with a 10.2% increase in service requests from the previous week. Council Districts 6 and 1 were also in the top three offices.
“Many Angelenos are still unaware of how easy it is to access City services through MyLA311,” said City Council President Paul Krekorian, who represents our challenge winner, District 2. “With enthusiastic outreach on social media and by word of mouth, my team has reached a lot of residents in our district. Wherever you live, I encourage you to spread the word. City services are as close as your phone, especially with the handy MyLA311 cellphone app,” said Krekorian.
Started in 2002 – just over twenty years ago – the 311 Call Center receives 1.2 - 1.4 million calls each year, and 35% of all Service Requests are now submitted through the mobile app or web site via self-service. This year, the mobile app celebrates its 10 year anniversary.
“As we celebrate our 20th anniversary as a call center, and our tenth as a mobile app, the renewed energy around 3-1-1 is exciting,” said Ted Ross, General Manager of the Information Technology Agency. “We are standing by to serve the people of Los Angeles!”
The City encourages residents to continue using 311 year-round.