How to Pay Your Water Bill

Golden State Water Shutters Local Offices


March 26, 2020

In an effort to protect customers and employees from the spread of COVID-19, Golden State Water announced it will temporarily close public access to all local customer service offices, beginning Tuesday, March 17. The offices are expected to remain closed through April 30.

During the temporary closure period, customers will still have 24-hour access to speak with customer service representatives by phone at (800) 999-4033) and email ( Additionally, Golden State Water offers multiple options for customers to pay their water bills online, by phone and via mail.

Bill Payment Options

Golden State Water offers multiple options for customers to pay their bills online, by phone, via mail and in-person with cash at participating KUBRA-EZ PAY retail locations. To learn more about the different payment options, you can visit their Payment Options website.

For customers who choose to pay in-person with cash at a participating KUBRA-EZ PAY retail location, Golden State Water will refund the $1.95 service fee while customer service offices remain closed due to this emergency. The courtesy refund will be credited on your next water bill.

During the temporary office closure period, local drop payment services will not be available.


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